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Veel Gestelde Vragen

  • What are the opening hours of the store?
    The store is open from Wednesday to Friday, from 2 p.m. to 6 p.m. and on Saturday from 10 a.m. to 5 p.m. We can also welcome you by appointment by calling us on +32 497 30 81 51. ! Please note that schedules are subject to change during school holidays.
  • Do you also deliver abroad?
    Our parcels are delivered throughout Europe. To consult our delivery methods and prices, go to the 'shipping prices' page. Delivery in Belgium is free for all orders of 70€ and more.
  • What payment methods are available to me?
    Bank transfer: We reserve the items you want for a maximum of seven days from the order. You can thus transfer or pay the amount of the order in peace during this period. You will find our bank details in the order confirmation that you will receive by e-mail directly after placing an order. When making the transfer, check that all the information is complete and correct so that we can allocate the transfer to you correctly and that you receive your order quickly. As soon as we have received full payment for the order on our account, we can process your order, pack your goods and send them to you. We will inform you again at this time (confirmation of dispatch). Your order usually arrives within 5-7 working days. Credit Cards: The easiest form of payment. PayPal: Do you have a PayPal account? In this case, do not hesitate to use this method of payment. Otherwise, open a PayPal account on PayPal. This account will also allow you in the future to make purchases quickly and securely in many international online shops, as well as to be reimbursed for return costs if necessary.
  • Is there a minimum order amount or a maximum order amount?
    We have no minimum order amount. You can easily order a single item. We deliver free of charge from an order amount of 80 euros, in Belgium.
  • Is online payment secure?
    Yes, payment on the All That Dance website is completely secure.
  • Order confirmation
    As soon as your order is registered, you will receive a confirmation letter to the email address associated with your customer account. Contact us if you have not received the confirmation within the hour.
  • When will I receive my order ?
    Your order is prepared within 24 to 48 hours maximum. Delivery is made between 5 to 7 working days after receipt of our order confirmation, depending on the carrier chosen. If you have not received your order after seven days or if you still have not received a shipping confirmation, send an e-mail to our Customer Service: info@allthatdance.be. Always remember to indicate your customer number and/or your order number.
  • How can I see the status of my order?
    If you have registered in the online store, you can view your personal data and order data in your account after logging in. For each order, you are informed if the order is already paid or if it is being shipped. We also send you an e-mail when we change the status of your order and also as soon as the goods leave our stock (dispatch confirmation). If you are not registered, you cannot later view your order online. However, you will always be informed by email.
  • What happens if the merchandise is not available?
    All items presented in the online store are normally in stock and therefore available. But since no one is perfect, it is possible that the last piece ordered in your desired size and color is damaged or soiled. Of course, we do not wish to deliver or invoice you for this article. We inform you of this by e-mail, insofar as you have ordered several articles, the delivered goods are indicated on the invoice. As far as possible, we will make every effort to deliver the goods later. Otherwise, the amount of an item already paid for will of course be immediately refunded.
  • My size or shoe size is not on the site
    The items offered on our site are in stock but it is quite possible to order the desired item for an additional delay. Send us an email at info@allthatdance.be, mentioning the reference of the article.
  • Modify/cancel my order
    If your order has been registered, we cannot guarantee its modification or cancellation. (addition, deletion or change of article). Telephone or email us at info@allthatdance.be as soon as possible to find out if we can block it.
  • How can I use my promotional gift voucher?
    Do you have a gift voucher code for the online store? Put the items of your choice in the basket as always. On the "Cart" page, please enter your code in the "discount code" field, then click "Activate". Your gift voucher is then activated and the billing amount is updated.
  • How do I contact All That Dance about other matters ?
    In our online store, click on the link “Contact ”. Via the contact form, you can ask our team your questions.
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